Rights of Clients
MCVP strives to provide services to victims/survivors of domestic violence, sexual assault and stalking regardless of gender, age, health status (including HIV-positive), physical, mental or emotional disability, sexual orientation, gender identity/expression, socioeconomic status, race, national origin, immigration status, religious affiliation or political affiliation. This infers a thoughtful plan for outreach to diverse communities; i.e outreach is a service to which all prospective clients have a right.
♦ You have the right to respectful treatment.
♦ You have the right to have your individual information/records kept confidential
according to NH RSA 173-C. You may ask any of the MCVP staff about your rights under NH RSA 173-C.
♦ You have the right to access your individual records.
♦ You have the right to make your own decisions within the rules and policies of
♦ You have the right to know and understand all the rules and policies of MCVP by which you must abide.
♦ You have the right to offer suggestions and input concerning MCVP.
♦ You have the right to make a complaint about MCVP services. The first step is to take the complaint to the
MCVP staff. If no resolution is reached, you have the right to address your
complaint through MCVP’s the grievance procedure. (See above)
MCVP shall provide services to victims/survivors of sexual violence, domestic violence and stalking regardless of gender, age, health status (including HIV-positive), physical, mental or emotional ability, sexual orientation, gender identity/expression, socio-economic status, race, national origin, immigration status, or religious or political affiliation.
Client Grievance Policy
MCVP is dedicated to providing crisis intervention and prevention services to victims/survivors of domestic violence, sexual violence and stalking following an empowerment model of practice and without discrimination. All of these services are to be held confidential and free of charge. Victims/Survivors who receive services from MCVP staff and volunteers may file a written request for a grievance hearing with the Executive Director if at any time they feel that services have not been provided fairly or adequately within 24 hours of receiving the services in question. The Executive Director will conduct an investigation of events and actions taken within 5 business days and provide the client with a written decision which is final. This documentation will be placed on the clients file.